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Returns & Exchanges

 

I hope you love your new tullibee purchase, but if for some reason you do not, please get in touch immediately.

As you will be aware tullibee products are handmade or hand finished, so sometimes they can vary slightly in appearance.   This is the nature of handmade items & I feel this adds to their character & is not to be considered a defect.

If however you feel you do need to return something, please see the process below.

 

HOW TO RETURN AN ITEM…

Please contact hello@tullibee.co.uk if you would like to return or exchange any items.

In the first instance I would be grateful if you could provide;

  • Your original order number
  • Details of whether you would like an exchange or to return an item
  • The reason for exchange/return

I will then send you details of where to send the returned item.

I can only accept returns/exchanges within 14 days of receipt of your order, providing the item is unused/unworn, in the original condition with all original labels & packaging.   Returns are only accepted for items purchased directly from tullibee.

As soon as I get the item back I will give it a quick once over to check everything is in the condition it was sent & either send out a replacement or credit you in full for the product - whatever was requested.   Sadly, I will not refund the original shipping costs unless the item is defective, or you have received the wrong product.   For exchanges you will be charged the cost of sending the new item.

I take sending parcels very seriously, so that the products arrive with you in perfect condition.   Occasionally, accidents do happen in transit though, so when you get your parcel, if the package is damaged or worse still the goods inside are damaged please let us know as soon as possible so that we can help.

If there is a fault with your item, please firstly accept my apologies.   Faulty items will be replaced, repaired or refunded following a quick evaluation by tullibee.   It would be helpful to receive a photo of the fault in the first place to determine the best next steps.

Please note, earrings & any custom made items cannot be returned or refunded unless found to be faulty on receipt.   Samples & seconds cannot be returned or refunded due to the nature of the product. 

Products purchased as gifts can be refunded to the original purchaser.   Alternatively, I can provide a credit to the gift recipient.   Gift exchanges will show on the order records of the original purchaser. 

I recommend you use Royal Mail for return packages and that you ask the lovely people at the post office for a PROOF OF POSTAGE receipt.   Please retain this until you receive email confirmation that I am processing your return.   I cannot accept the cost of any lost items.   (Please note that I do not refund postage on non-faulty items.)

If you need any more information, please don’t hesitate to get in touch!