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Terms & Conditions

 

The serious & slightly boring bit, so let’s get it over with…. sorry it’s a bit long!!   Maybe grab a cuppa & put your feet up 

  

hello!   Welcome to our website

We hope you will browse and shop until your heart’s content & really hope you love what you see & make the decision to purchase a tullibee product.   Go on…. you could become the proud owner of something Bold & Beautifully British.

Please check out our website, facebook & instagram & feel free to drop us a line with any questions or comments - we love hearing from our customers.

 

What it means to deal with us…

Well of course we hope you will place an order!   When you do this, you are making an offer to buy goods.

We need your payment for the goods & delivery, in full, before we can accept your order.   At this point assuming all ducks are in a row, we will send you an e-mail confirmation.

In the unlikely event that the goods are no longer available, there are any problems with payments or that we have made any mistakes (heaven forbid!), we will let you know as quickly as possible & of course there will be no contract between us, unless you want to try the process over again.

Once we have received payment, we promise to send your order out as quickly as possible.   Occasionally the road, traffic, weather, or even acts of god can prevent our normal swift delivery and delays can occur.   We will of course do all we can to help & put things right as soon as possible but we are sure you would forgive us if this did happen.

All images of products on this website are for illustrative purposes only & all information provided is as accurate as possible.   Since we are living & breathing the range we like to think we will get this detail right.   Having said that many of our products are handmade or hand finished, so sometimes they can vary slightly in appearance.   This is the nature of handmade items & we feel this adds to their character & is not to be considered a defect.   We absolutely promise all items will be equally lovely though!  

Whilst the accessories pictured may look lovely these are generally not included with your purchase, unless stated in the product details.    If you like something you see let us know & we will do our best to help you find one too.

If assembly is required on any goods we will ensure that this is clear before you buy & of course make this as easy & as quick as possible.   We all have better things to do than read user guides right!!

Colour is our passion, so every effort has been made to show these as accurately as possible in the images you see on this website.   However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual products.

 

The proper legal bit…

Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

All copyright, design rights & intellectual property rights existing in our designs & products & the images, text & design of our website are & will remain the property of tullibee.   We will treat any infringement of these rights seriously.

None of the above affects your statutory rights as a consumer, this is a quick, simple explanation of what we can do for you when buying our beautiful products.

 

Placing an order

The price of all our lovely products are clearly advertised on the website & all delivery charges are shown prior to parting with any of that hard-earned cash.   All prices quoted on our website are in UK pounds.

Feel free to select the product you wish to buy and add it to your basket. Likewise, if you’re just not sure, items you do not require can be removed from your basket at any time.

We use secure payment facilities for online purchases.   You can pay for your order with Visa, Mastercard, American Express, debit or credit cards, as well as payment via PayPal.

If you’re lucky enough to spot a promotional price, please remember these only apply during the period stated, so don’t dilly dally, get that order placed so you don’t miss out.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

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Delivery Stuff

We know you want your newly ordered goodies as soon as possible, so orders will normally be dispatched within 5 working days but we will always try to get things sent much quicker.   If you need something sent more urgently then let us know & we will always see what we can do! 

We ship all UK and channel island orders via Royal Mail 48h Tracked & Signed service.
European and worldwide orders are sent via Royal Mail Tracked & Signed service.   Please see our Orders, Shipping & Delivery page for more details.

Your order may arrive in more than one delivery, but if this is the case we will let you know.

Delivery will be to the address you specify on your order.

Please check your tullibee goods on delivery - any items found to be missing or damaged should be notified to tullibee via email in the first instance quoting your order number, we will then let you know what to do next.

If the goods are lost or damaged in transit, please let us know promptly.

We want you to receive your order without any mishaps, that’s the exciting bit… so please tell us about any special delivery requirements or conditions when you place your order.

Disposal of packing materials is your responsibility…. but we do hope you will recycle as much of the packaging as possible.

 

We hope you love your tullibee purchase, but just in case….

When you get your tullibee purchase, if you are not completely satisfied or need a different colour or size, you can return it for an exchange or refund, provided it is within 14 days of receipt of your order.   Please pack everything back into the original packaging & contact us by e-mail letting us know your order number as this will speed things up – we will then send you details of where to send the returned item.

As soon as we get the item back we will give it a quick once over to check everything is in the condition it was sent & either send out a replacement or credit you in full for the product - whatever was requested.   As a small company, we are not able to refund the original shipping costs unless the item is defective, or you have received the wrong product.   For exchanges you will be charged the cost of sending the new item.

We take sending our parcels very seriously, so that our products arrive with you in perfect condition.   Occasionally, accidents do happen in transit though, so when you get your parcel, if the package is damaged or worse still the goods inside are damaged please let us know at hello@tullibee.co.uk, so that we can help.

If there is a fault with your item, please firstly accept our apologies.   Faulty items will be replaced, repaired or refunded following a quick evaluation by tullibee.   It would be helpful to receive a photo of the fault in the first place to determine the best next steps.

Please note that items that are damaged as a result of excessive or long-term use are not considered to be faulty.

If you would like to exchange a faulty item, we will do our best, but please be aware that it can only be replaced for the same product in the same size, subject to availability.

Returns are only accepted for items purchased directly from tullibee.

Products purchased as gifts can be refunded to the original purchaser.  Alternatively, we can provide a credit to the gift recipient.   Gift exchanges will show in the order records of the original purchaser. 

We recommend you use Royal Mail for return packages and that you ask the lovely people at the post office for a PROOF OF POSTAGE receipt.   Please retain this until you receive email confirmation that we are processing your return.   We cannot accept the cost of any lost items.   (Please note that we do not refund postage on non-faulty items).

See also How to Return An Item here.

 

What we will do with your details…

We take your privacy very seriously.   We will probably contact you at some stage with competitions, newsletters, special offers, and things we think you will appreciate, but if you decide to change your mind & decide you do not want to hear from us, just let us know & we will sort it.   We promise not to be offended!

 

We know safety is key…

The products sold on this website have been designed & manufactured to comply with all relevant UK & European safety standards.   Therefore, we cannot guarantee that they comply with any requirements outside of Europe.

 

A bit more about tullibee ltd.

This website www.tullibee.co.uk is owned & operated by tullibee ltd.  
Tullibee is the company trading name of tullibee ltd.   Registered in England - Company Number: 10020186.   VAT Registration Number: 234 6270 19

Correspondence Address:
tullibee ltd.
Bentinck Mill
Bentinck Street
Farnworth
Bolton
BL4 7EP
UK

email: hello@tullibee.co.uk  
tel: 0161 236 9683

If you need to make contact, please use the details above.

 

Nearly there with the boring stuff…promise!!

Just a little about using our website...

Using the website implies that you accept the terms of this disclaimer.  

You are allowed to use our website for your own purposes and to print and download material, provided that you do not modify any content without our consent.   Material on this website must not be republished or reproduced online or offline without our written permission.

The copyright and other intellectual property rights in all material on this website are owned by us and must not be reproduced without our prior consent.

With the exception of any personally identifiable information, any material you send or post to this website shall be considered non-proprietary and not confidential.   Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.

Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. 

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

If you choose to link to our website in breach of the above, you shall fully indemnify us for any loss or damage suffered as a result of your actions.

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.